QUESTIONS
If you have any questions or concerns about our Privacy Policy, feel free to contact us via email at enquiries@go24.fitness or via mail at the following address:
6/F Unit B, D2 Place One
9 Cheung Yee Street, Lai Chi Kok
Kowloon, Hong Kong
This Privacy Policy applies only to information that we collect from you on or offline (e.g. During application or registration for subscription or surveys).
INFORMATION WE COLLECT
Information You Provide to Us. We collect information from you when you apply or subscribe for any services or products from us. The information we collect includes personally identifiable information, such as your name, home address, telephone number and email address. You may also provide non-personally identifiable information — for example, demographic information such as gender and date of birth, or the name of your employer or school.
The information we collect may include the following:
Guests are asked to provide certain contact and demographic information. If any of the above are not provided upon request, GO24 Fitness has the right to refuse provision of its services or access to our facilities.
We also collect a limited amount of fitness, physical activity and health-related information from you if you sign up for personal training services or group classes. This information (such as whether you suffer from a heart condition, dizziness, high blood pressure, and knee or back problems) helps determine your eligibility to participate in our specially-designed fitness programmes. If you participate in personal training or group exercise, we may also obtain certain measurements such as height, weight and age from you.
Club Access. GO24 Fitness may use RFID, Finger Print, QR code and/or facial recognition access systems in all or some of its locations. This allows subscribers to check in with their fingerprint, facial features and/or customer-specific QR code or RFID. Additionally, we do not sell, lease, rent, trade or otherwise transfer the data collected by the access system to any third parties.
Aggregated Information. We may aggregate personally identifiable information. Aggregated information is not personally identifiable information because it does not identify and is not associated with you or any other user.
In-Club Wireless Access. As a convenience to our subscribers, internet access is available in our studios via wireless hotspots. Any such in-club wireless access is provided by third parties and not by GO24 Fitness, and we do not collect any information in relation to your use of the in-club wireless access. We are not responsible for the third-party privacy, information or other practices.
HOW WE USE YOUR INFORMATION
Provision of Products, Services and Information. We use your personally identifiable information to:
Provide advertisements, newsletters, and/or other marketing or promotional and other information to you regarding products and services that we provide or otherwise offer for sale
Our Business Purposes. We may use your information for our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products and services, enhancing, improving or modifying our services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
Other Purposes. We may use non-personally identifiable information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine non-personally identifiable information with personally identifiable information (such as associating your name with your employer if you are a participant in a corporate sponsored programme), in which case we will treat the combined information as personally identifiable information as long as it is combined.
HOW WE SHARE YOUR INFORMATION
As different entities within the GO24 Group may operate, or may assist and facilitate the operation of, different GO24 Centres and the GO24 Facilities therein, we will share your information with such entities within the GO24 Group to the extent necessary for us to grant you access and use of such different GO24 Centres and GO24 Facilities.
We may share your information with our third-party service providers and agents who provide services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, text messaging, credit card or other payment account processing, auditing and similar services. Contracts with our service providers require them to keep information confidential.
Legal Requests or Requirements and to Prevent Harm. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on GO24 Fitness. We may also share information when we have a good faith belief it is necessary to prevent fraud or other illegal activity, to prevent imminent bodily harm, or to prevent harm to GO24 Fitness, our subscribers or other individuals. This may include sharing information with other companies, lawyers, courts or other government entities.
Transfer in the Event of Sale or Change of Control. If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business to a third party, we may transfer your personally identifiable information to the new owner to be used as consistent with this Policy.
Corporate and Insurance Programmes. If you have a corporate employer sponsored or health insurance sponsored subscription, upon the request of your employer or insurance provider, as applicable, we may share usage statistics and information, including your name, date of birth, insurance identification number and how often you use one of our facilities.
ACCESS TO YOUR INFORMATION AND CHOICES
You can email us at enquiries@go24.fitness or via mail at the following address:
6/F Unit B, D2 Place One
9 Cheung Yee Street, Lai Chi Kok
Kowloon, Hong Kong
You can update or change your information by contacting us as described above. You can also opt out of receiving marketing and promotional emails from us by using the opt-out or unsubscribe feature contained in the emails to opt out of other means of marketing communications, including telephone, text or other electronic communications from GO24 Fitness, contact Subscriber Services at enquiries@go24.fitness We will try to comply with your request(s) as soon as reasonably practicable. If you opt out of receiving marketing-related messages from us, we may still send you administrative messages so that you continue to receive important information (for example, transactional messages relating to your subscription, purchases and club information).
SECURITY OF YOUR INFORMATION
We use industry standard physical, technical and administrative security measures to protect your information. Our employees have access to your personally identifiable information only on a need-to-know basis. Contracts with our third-party service providers require them to keep information confidential. However, no storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Questions” section above.
CHANGES TO OUR PRIVACY POLICY
If we decide to change our Privacy Policy, we will post such changes on our official website www.go24fitness.com
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Please contact us if you would like the current version of this Privacy Policy or our Website Privacy Policy. Unless stated otherwise, the revisions will apply to all information we have about you and your account.
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